Right to cancel under “Distance Selling Regulations”
Note that this section of our terms and conditions (right to cancel) does not apply to goods to which the right of cancellation under the Distance Selling Regulations does not apply including customised goods. As most of our goods are customised, the right of cancellation will not apply in most cases. If it does apply, and if you are a consumer (i.e. acting for purposes outside a business) located within the European Union, you have the right (ending 28 working days following the day after delivery of goods) to cancel the contract by email to email@example.com or any of the other methods specified in the Distance Selling Regulations in which case we will refund the price paid for the goods plus delivery charges attributable to the cancelled item. You are required to take reasonable care of items.
If you cancel, you must return the goods (including all component parts) at your expense to the address shown on our “contact us” page. We will charge you the direct costs of recovery if you do not comply or if you return them at our expense. We request that when returning goods: 2.2.1 you use recorded delivery and retain proof of posting; 2.2.2 you include a note explaining the reason for your return as well as the order number and your name, address and a contact phone number; and 2.2.3 you carefully package the goods – in the original packaging if still available.
We will process returns within 3 working days of receipt. If you have any concerns please drop us an email at: firstname.lastname@example.org